Main Purpose of Role
IT support staff to monitor and maintain the computer systems and networks at Modern Coast. Install and configure computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Working as a technical support officer, their role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It’s, therefore, crucial to ensure the correct running and maintenance of the IT systems.
Diploma /Degree Qualifications:
- Business information technology
- Business systems engineering
- Computer networking and hardware
- Computer science
- Computer software development
- Information technology
- Internet engineering
- Software engineering
Key Responsibilities
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but you’ll generally need to:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot the system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users’ accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Relevant Experience
Preferred 2-4 years of relevant IT support experience.
How to Apply
Interested persons with the required background and experience are invited to submit their applications by 31st March 2019 to jobs@modern.co.ke quoting the job title as the subject. Please include a cover letter, detailed curriculum vitae, copies of certificates, current and expected remuneration and contact details of three referees.
Please note that only short-listed candidates will be contacted. Canvassing will lead to automatic disqualification.
